By email:

• General: atelier@hogoumbrella.com 
• Returns: returns@hogoumbrella.com

We aim to respond within 3 business days.

Yes, have a look at the Umbrella Care section.

Yes. Each month brings just 100 umbrellas in 1 colour. The drop opens to everyone at midnight CET on the 1st of the month and stays open until all 100 umbrellas are sold out.

We don’t take reservations or pre-orders: every colour opens to everyone at the same moment, at midnight CET on the 1st of the month. Join the reminder list and we’ll let you know when the next drop opens.

Never say never but for now, each month’s colour is a one-time edition.

If this month’s umbrellas sell out, the wait begins for the next month’s drop.

Join the reminder list and we’ll let you know the moment it opens.

Yes, if your order hasn’t been packed, we can edit or cancel it. Since we only ship on the 7th of each month, we’ll be able to make most changes.

Email us at atelier@hogoumbrella.com with your order number, and we’ll be happy to make the changes for you before it ships.

Yes, you’ll hear from us every step of the way.

We’ll send you an order confirmation as soon as your purchase is placed, and a tracking link once your umbrella is on its way to you.

No, we don’t offer gift notes or gift packaging at the moment. Sorry.

For now, every Hogo arrives in our signature umbrella box, ready to be gifted just as it is.

No, we currently only ship within Belgium and the Netherlands.

All orders are sent from our atelier in Antwerp.

All umbrellas are shipped on the 7th of the month the colour is released.

All umbrellas ship on the 7th of the month’s drop.

From our atelier in Antwerp, Belgium, delivery usually takes 3 business days within Belgium and may take a little longer to the Netherlands. You’ll receive a tracking code once your parcel is on its way, so you can follow its journey to you.

Yes, prices already include all the taxes and duties.

No signature is needed for delivery.

We send every order with track & trace, so you can follow your umbrella’s journey without having to be home to sign for it.

Each Hogo arrives in our signature presentation box, securely placed inside a strong shipping box.

This way, your umbrella is both beautifully presented and well-protected on its way to you.

You can return any unused umbrella within 30 days of receiving it, free of charge.

Simply email us at returns@hogoumbrella.com, and we’ll send you a prepaid return label within 72 hours to make the process easy.

Yes, return shipping is free for unused umbrellas within 30 days of receipt.

Simply email us at returns@hogoumbrella.com with your order number, and we’ll send you a prepaid return label to make sending it back simple and hassle-free.

No, unfortunately we can’t exchange your umbrella for a different colour.

Each month features one carefully chosen shade, with only 100 umbrellas made, making every edition truly limited.

If your umbrella arrives damaged, we’re truly sorry and will fix it right away.

Please email us at returns@hogoumbrella.com, including your order number and a photo of the damaged item, and we will find a solution for you.

Refunds are usually processed within 5–10 business days after we receive and inspect your return.

The exact timing may vary depending on your bank or payment provider.

Yes, we believe every Hogo umbrella should live a long, well-loved life. If a fault occurs, we’ll repair or replace it without hesitation.

When life simply gets in the way, we’ll still be here to help, repairing where we can, advising where we can’t, so your umbrella lasts as long as possible.

If your umbrella can be repaired, we’ll cover the shipping costs.

We’d much rather see your Hogo restored and back in your hand than ending up in the trash, because we’re not that kind of umbrella. Send us your order number and a photo of the damage to returns@hogoumbrella.com and we’ll look into it right away.

If your umbrella is broken, email us at returns@hogoumbrella.com with your order number and a few photos of the damage.

We’ll review whether it can be repaired, and if it can, we’ll cover the shipping so your Hogo gets the care it needs and stays out of the trash.

Yes, Hogo is a full-size walking umbrella, designed for everyday use.

It measures 101 cm in diameter when open with a length of 89,5 cm, giving you generous coverage in rain or shine. We don’t make foldable umbrellas for bags, each Hogo is built for lasting strength and timeless style.

With a 101 cm canopy diameter, Hogo offers generous personal coverage, while still inviting someone special to step under its shelter with you.

Manual open. The mechanism is smooth and sturdy for long‑term reliability.

We use materials chosen for strength, lightness, and lasting beauty.

The 24-rib frame is made from durable fiberglass, paired with premium canopy fabric, a light wooden handle and shaft, and a wooden end tip. Together, they create a strong yet easy-to-carry umbrella you can enjoy all day long.

No, it’s pleasantly light, weighing under 500 g (about 1.1 lbs).

That’s roughly the weight of a small bottle of water, so you can carry it comfortably all day without feeling weighed down.

It’s designed to resist inversion and hold its shape, but in very bad weather, it’s best to use good judgment and seek shelter in extreme weather.

Yes, the canopy is highly water-repellent and quick to dry.

After the rain, simply open it in a well-ventilated spot, and when it is dry hang it in a cool, dry place, never in a wet bag or hot car.

No, Hogo is designed to protect you from rain, not sun.

While the canopy offers some shade, it isn’t rated for UV protection, so we recommend pairing it with dedicated sun protection on bright days.

Avoid using any umbrella in lightning conditions or storms. Safety first, seek shelter.

After the rain, open your Hogo in a well-ventilated spot to let it dry.

Once dry, store it hanging or upright in a cool, dry place, never in a damp bag or hot car, to keep it looking and performing beautifully.

Close your Hogo by aligning the ribs neatly, then wrap the strap gently.

This keeps the canopy smooth and helps preserve its elegant shape for years to come.

Store your Hogo upright or hanging in a cool, dry place.

Avoid leaving it in damp bags or hot cars, as this can damage both the fabric and frame over time.

Clean your Hogo with a soft cloth and plain water.

Avoid soaps or harsh cleaners, as they can damage the canopy fabric and the natural wood handle.

Accepted methods appear at checkout and include major cards, PayPal and Bancontact.

Yes, prices already include VAT.

We currently only ship within Belgium and the Netherlands, the 21% VAT is always included in the price you see at checkout.

All orders are charged in euros (€).

Your bank or payment provider may apply a conversion fee if your account uses another currency.

We don’t offer promo codes or gift cards.

No, we don’t offer additional gift wrapping.

Each Hogo already comes in a beautiful umbrella box, safely protected by a sturdy shipping box.

Yes, prices are never included in the parcel.

The receipt is sent directly by email to the buyer, so the package arrives without any pricing inside.

No, personalization isn’t possible at this time.

Each drop is already unique through its limited-edition colour, and we aren’t able to add names or other custom details.

Yes, you’ll need an account to purchase a Hogo umbrella.

Guest checkout isn’t available, so creating an account ensures your details are saved and your order is secure.

Sign up and we’ll email you when the next colour drops.

It’s free, and you can unsubscribe at any time.

Every email includes an unsubscribe link.